REFUND POLICY

Last updated: July 2025

1. DIGITAL & PHYSICAL PRODUCTS

Each case file is a physical product that is carefully packaged and shipped. Due to the nature of our products (sealed mystery boxes containing evidence), we cannot accept returns once the package has been opened, as the solution envelope would be compromised.

2. DAMAGED OR INCORRECT ORDERS

If your package arrives damaged or you receive the wrong case file, please contact us within 7 days of delivery at hello@unsolvedcases.in with your order number and photos of the damage. We will arrange a free replacement or full refund.

3. CANCELLATION

Orders can be cancelled within 24 hours of placement for a full refund, provided the order has not yet been shipped. Once shipped, the order cannot be cancelled.

4. REFUND TIMELINE

Refunds are processed within 5–7 business days after approval. The amount will be credited back to the original payment method via Razorpay.

5. CONTACT

For any refund-related queries, email us at hello@unsolvedcases.in with your order number.